Evaluating the Implementation Effectiveness of SISFOANGUD Perintis in a 3T Region: A Socio-Technical Perspective
DOI:
https://doi.org/10.55927/esa.v5i3.4Keywords:
Digital Government, Information System Success, SISFOANGUD, Organizational Readiness, Hybrid WorkflowAbstract
Digital transformation in the public sector aims to enhance efficiency, transparency, and accountability, particularly in managing public service systems in remote regions. However, the effectiveness of implementation remains uneven, especially in infrastructure-constrained environments such as Indonesia’s 3T regions. This study evaluates the implementation effectiveness of the SISFOANGUD Perintis system at the Gunungsitoli Regional Coordination Office using a qualitative case study approach. Data were collected through interviews, observations, and document analysis involving key actors in the reporting chain, including managers, operators, and external stakeholders. The analysis applies the DeLone and McLean Information System Success Model, enriched with organizational readiness and user perception variables. The findings reveal a paradox of effectiveness. The system performs well at the managerial level by supporting reporting, control, and subsidy accountability. However, at the operational level, its effectiveness is limited due to unstable infrastructure, repeated data entry, and reliance on hybrid manual–digital workflows. User satisfaction is low and fluctuating, while trust and perceived risk significantly influence usage behavior. The study contributes to the literature by demonstrating that system success in public organizations depends not only on technical quality but also on organizational readiness and contextual factors. It highlights the importance of socio-technical alignment in ensuring sustainable digital transformation in remote areas.
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